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Evidence Guide: MSS405002 - Analyse and map a value stream

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS405002 - Analyse and map a value stream

What evidence can you provide to prove your understanding of each of the following citeria?

Map the value stream

  1. Select a product/product group for analysis.
  2. Identify ultimate customer.
  3. Identify ultimate supplier.
  4. Identify all organisations between ultimate supplier and ultimate customer.
  5. Identify all steps in own organisation.
  6. Map value stream.
Select a product/product group for analysis.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify ultimate customer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify ultimate supplier.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify all organisations between ultimate supplier and ultimate customer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify all steps in own organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Map value stream.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define customer need

  1. Determine the features/benefits obtained by customers from product.
  2. Determine methods of measuring the contribution to each feature/benefit.
  3. Identify possible data sources for required measures.
  4. Implement measurement of contribution to features/benefits.
Determine the features/benefits obtained by customers from product.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine methods of measuring the contribution to each feature/benefit.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify possible data sources for required measures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement measurement of contribution to features/benefits.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess the value added at each step

  1. Identify value contributed by each external organisation.
  2. Determine value added by each internal step.
  3. Determine method of measuring value added.
Identify value contributed by each external organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine value added by each internal step.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine method of measuring value added.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reduce muda (waste)

  1. Compare value added to customer benefit/feature.
  2. Identify activities on value stream map which do not add to customer benefit/features.
  3. Liaise with external value stream members to determine methods to reduce overall waste.
  4. Take required actions to reduce waste.
Compare value added to customer benefit/feature.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify activities on value stream map which do not add to customer benefit/features.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with external value stream members to determine methods to reduce overall waste.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take required actions to reduce waste.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Map the value stream

1.1

Select a product/product group for analysis.

1.2

Identify ultimate customer.

1.3

Identify ultimate supplier.

1.4

Identify all organisations between ultimate supplier and ultimate customer.

1.5

Identify all steps in own organisation.

1.6

Map value stream.

2

Define customer need

2.1

Determine the features/benefits obtained by customers from product.

2.2

Determine methods of measuring the contribution to each feature/benefit.

2.3

Identify possible data sources for required measures.

2.4

Implement measurement of contribution to features/benefits.

3

Assess the value added at each step

3.1

Identify value contributed by each external organisation.

3.2

Determine value added by each internal step.

3.3

Determine method of measuring value added.

4

Reduce muda (waste)

4.1

Compare value added to customer benefit/feature.

4.2

Identify activities on value stream map which do not add to customer benefit/features.

4.3

Liaise with external value stream members to determine methods to reduce overall waste.

4.4

Take required actions to reduce waste.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Map the value stream

1.1

Select a product/product group for analysis.

1.2

Identify ultimate customer.

1.3

Identify ultimate supplier.

1.4

Identify all organisations between ultimate supplier and ultimate customer.

1.5

Identify all steps in own organisation.

1.6

Map value stream.

2

Define customer need

2.1

Determine the features/benefits obtained by customers from product.

2.2

Determine methods of measuring the contribution to each feature/benefit.

2.3

Identify possible data sources for required measures.

2.4

Implement measurement of contribution to features/benefits.

3

Assess the value added at each step

3.1

Identify value contributed by each external organisation.

3.2

Determine value added by each internal step.

3.3

Determine method of measuring value added.

4

Reduce muda (waste)

4.1

Compare value added to customer benefit/feature.

4.2

Identify activities on value stream map which do not add to customer benefit/features.

4.3

Liaise with external value stream members to determine methods to reduce overall waste.

4.4

Take required actions to reduce waste.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to analyse and map one (1) or more value streams (either for the first time or subsequently) and to:

develop an initial map of the value stream

define customer perceived need and from this assess the value added by each step

identify and minimise muda.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to analyse and map a value stream, including knowledge of:

value stream mapping and analysis techniques

muda identification and causes

details of the process being mapped in sufficient depth to allow analysis of the map

meaningful interactions of this value stream with other value streams

concepts of value added/non-value added and methods of determining/quantifying this.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Customer requirement stages where value stream actions may occur include one or more of:

sales outlet/representative

information gathering, data analysis and research

product design

raw material sourcing

intermediate processing

final assembler/collation/preparation

support services (e.g. accounting, finance and legal)

storage and delivery to customer

after market support.

Value-added as perceived by the customer includes one or more of:

technical benefits/features

location benefits/features

aesthetic benefits/features

information benefits/features.

Techniques for value stream mapping include one or more of:

hard copy (e.g. paper or whiteboard)

appropriate software tools

expert group

participation by gemba representatives

participation by all impacted personnel.

Muda (waste) includes all of:

excess production and early production

delays

movement and transport

poor process design

inventory

inefficient performance of a process

making defective items

activities which do not yield any benefit to the organisation or any benefit to the organisations customers.